COMMITTED TO CLEANLINESS
CLEANLINESS STANDARDS
The Wyndham Pittsburgh University Center is committed to cleanliness for our employees and guests. We continue this commitment during the public health crisis. The following health and safety guidelines, last updated May 19th 2020, represent best practices for the hotel industry, in accordance with CDC guidelines, during the re-opening phase of the economy. Please review the below guidelines for further information.
Washing Hands & Hand Sanitizer
CDC guidelines govern the duty of all hotel team members to engage in frequent hand washing and use of hand sanitizer. Washing hands with soap and water is the preferable method. In situations where soap/water is not available, alcohol-based sanitizer is recommended. Hand sanitizer shall include no less than 60% alcohol content. Dispensers are placed at key guest and employee entrances and contact areas including lobby and reception areas restaurant entrances, meeting spaces, elevator landings, pools, exercise areas and other public areas throughout the property.
Front of the House Signage
The CDC and other health authorities recommend the usage of
masks. Health, hygiene and physical distancing reminders are
placed in high-traffic areas on property.
Back of the House Signage
Signage is posted in the team member break room, cafeteria
and other areas team members frequently enter or exit.
Signage will remind team members of the proper way to
wear, handle and dispose of masks, use of gloves, washing
hands and to avoid touching their faces.
Team Member & Guest Health Concerns
Responding swiftly and reporting to local health officials any
presumed cases of COVID-19 at the hotel property shall be a
staff-wide requirement. Team members exhibiting symptoms of
COVID-19 shall remain or return home. While at work, team
members who notice a coworker or guest exhibiting symptoms of
COVID-19 shall immediately contact a manager. At a minimum,
hotels shall follow CDC guidelines for employers and businesses,
including instructing team members to self-isolate for the
required amount of time, as defined by the CDC, from the onset of
symptoms and be symptom-free for at least three days without
medication.
Well-being checks of all team members, including physical
temperature checks where required by law, shall be carried out.
Team Member Responsibilities
HAND CLEANING: If not wearing protective gloves, all team members shall
follow CDC guidance regarding hand washing. Team
members shall wash their hands for at least 20 seconds, or
use sanitizer when a sink is not available, after any of the
following activities: using the restroom, sneezing, touching
the face, cleaning, smoking, eating, drinking, accepting
items from a guest (ID, cash, credit card, key card), taking
a break, and before a shift and as needed throughout the
shift. When possible, team members shall wear gloves for
added protection and sanitation efforts. Proper hand
hygiene, in accordance with CDC guidelines, should be
followed prior to and after removing the gloves.
COVID - 19 TRAINING: All team members shall receive COVID-19 safety and facility sanitation protocols training recommendations from the CDC with more comprehensive training, consistent with the CDC, for team members with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations, Security, Valet/Door/Bell Services, and Maintenance/Engineering.
PERSONAL PROTECTIVE EQUIPMENT (PPE ): CDC recommendations along with federal and local government
regulations shall dictate appropriate PPE to be worn by team
members . PPE, along with appropriate training for use and
disposal, shall be made available to any team member upon
request. Please refer to OSHA for more information.
Cleaning Products & Protocols
PUBLIC SPACES AND COMMUNAL AREAS: Cleaning and disinfecting shall be frequent (multiple times per day) with an emphasis on frequent contact with hard non-porous surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, vending machines, ice machines, room keys and locks, ATMs, escalator and stair handrails, gym equipment, pool seating and surrounding areas dining surfaces and all seating areas.
GUESTROOMS: Cleaning and disinfecting protocols will require that particular attention is paid to high-touch, hard nonporous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring. The frequency of room cleaning during a guest’s stay may be altered based on guest requirements/requests.
LAUNDRY: Linens, towels and laundry shall be washed in accordance with
CDC guidelines, including washing items as appropriate in
accordance with the manufacturer’s instructions. Where possible,
launder items using the warmest permissible water setting for
the items and dry items completely. Dirty linen shall be bagged
in the guest room to eliminate excess contact while being
transported to the laundry facility.
HOTEL GUEST ELEVATORS: Button panels shall be disinfected at regular intervals, including the beginning of each housekeeping staff work shift and continuing throughout the day.
BACK OF THE HOUSE: Cleaning and disinfecting of all high touch areas shall occur in accordance with CDC guidelines, including at least twice per day in high traffic areas. Handwashing stations and access to hand sanitizer should be convenient and highly visible.
SHARED EQUIPMENT: Shared tools and equipment shall be disinfected after each shift or transfer to a new team member.
ROOM RECOVERY PROTOCOL: In the event of a presumptive case of COVID-19, the affected guest room shall be removed from service and quarantined. The guest room shall not be returned to service until undergoing an enhanced cleaning and disinfecting utilizing EPA approved products within CDC guidelines.
FOOD & BEVERAGE: Food and beverage service shall reduce in-person contact with guests
and buffet service and also minimize dining items for increased
sanitation. Traditional room service shall be replaced with a no-contact
delivery method. Traditional buffet service shall be limited, but when
offered, it should be served by an attendant wearing personal
protection equipment (PPE), and utensils should be washed and
changed more frequently. Portion controls should be emphasized to
reduce food exposed for long periods. Sneeze and cough screens shall
be present at all food displays. Minimal items should be placed on guest
tables to allow for effective disinfection in between each guest,
including condiments, silverware, glassware, napkins, etc. For certain
segments, the use of prepackaged foods and ‘grab & go’ items shall be
the preferred method of food delivery.
PHYSICAL DISTANCING
PHYSICAL DISTANCING & QUEUING: As recommended by the CDC’s social distancing guidelines,
guests shall be advised to practice physical distancing by
standing at least six feet away from other groups of people
not traveling with them, including any area where guests or
employees queue. Such areas shall be clearly marked for
appropriate physical distancing, and where possible, encourage
one-way guest flow with marked entrances and exits. When
applicable, lobby furniture and other public seating areas will
be reconfigured to promote social distancing.
GUESTROOMS: In anticipation of individual concerns of guests, housekeeping shall only enter a guest room during a stay for servicing when vacant; unless specifically requested otherwise by the guest and comply with established safety protocols. Housekeeping shall maintain the practice of cleaning rooms thoroughly following check-out.
MEETING & CONVENTION SPACES: Meeting and banquet arrangements shall allow for physical
distancing between guests based on CDC recommendations.
HOTEL FRONT DESK AND CONCIERGE: Front desk agents shall practice social distancing including utilizing every other workstation to ensure separation between employees whenever applicable and possible. The use of technology to reduce direct contact with guests, lobby population and front desk queue is encouraged, where feasible. In addition, contactless payment processes are encouraged, and when not available, team members should minimize contact as much as possible.
POOLS & BEACHES: Seating shall allow at least six feet of separation between groups of guests.
BACK OF THE HOUSE: Physical distancing among all team members shall be practiced in
team member dining rooms, uniform control areas, training
classrooms, shared office spaces, and other high-density areas.
GUEST STAY ACKNOWLEDGEMENT
Please read and acknowledge your understanding and acceptance of the important information below regarding your stay.
In order to help ensure the health and safety of our guests and team members, we require all guests to acknowledge the following:
- No guest within your traveling group is presently suffering from, and has not in the previous 14 days suffered from any symptoms of COVID-19, including fever, cough or shortness of breath, nor to your knowledge been in contact with anyone confirmed to have COVID-19 in the 14 days prior to arrival at the hotel.
- If you or any member of your traveling group begin to display symptoms of COVID-19 during your stay, you will immediately notify hotel management and seek medical attention.
In addition, during your stay we ask all guests to observe appropriate health hygiene and social distancing measures, including:
- Sneezing and coughing into one’s elbow;
- Refraining from shaking hands or engaging in any unnecessary physical contact with other guests or team members; and
- Washing hands often with soap and warm water and using hand sanitizer when soap and water is unavailable.
- All guests must maintain at least 6 feet social distancing from other traveling groups while on property, including the pool, fitness center, restaurants and all other public areas.
- If at any time public areas, including the pool, reach a capacity at which these measures cannot be maintained, occupancy will be limited as necessary to ensure appropriate social distancing.
- Groups should not congregate in any public areas of the hotel, and will be asked to disperse if necessary.
- Elevators are limited to occupancy by 4 people or 1 traveling group at a time.
- We are requesting guests wear a mask or face covering when travelling through indoor public spaces and when interacting with team members. Finally, please note the following general policies:
- Only registered guests are allowed on resort property and in guest rooms.
- All guests must follow the direction of hotel management and team members when given health and safety instructions.
As always, we look forward to extending a warm Wyndham Welcome to our guests.